Terms and Conditions of Sale and Use (T&C/UCS)
I. About Us:
The Company Raillon de jouvence (hereinafter the "Company") is a SARLU with a share capital of 6000, whose registered office is at 1 bis avenue Emile zola - 13170 les pennes mirabeau and registered in the Trade and Companies Register of les pennes mirabeau, under number 819929605. The Company sells the following products to its Clients via its website: Cosmetic Products.
The Company invites Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter the "GTC/UGU"). Placing an Order implies acceptance of the GTC/UGU. The characteristics of the Products are indicated on the Website. It is the Customer's responsibility to take this into account before making a purchase. The photographs or graphics presented on the Web Site are not contractual.
The Customer acknowledges having read them and accepted them by checking the box provided for this purpose before placing the Order online.
The GTC/GCU govern the conditions under which the Company sells its Products to its Professional and Consumer Customers via its Web Site.
They apply to all sales made by the Company and supersede any conflicting document, including the Customer's general terms and conditions of purchase.
They shall be systematically communicated to the Customer upon request.
In the event of any subsequent modification of the GTC/GCU, the Customer shall be subject to the version in effect at the time of its Order.
"Customer" means the Professional or Consumer who has placed an Order for a Product sold on the Website;
"Order" means any order placed by the User registered on this Website;
"General Terms and Conditions of Sale and Use" or "GTC/UG" means these general terms and conditions of use and online sales; <Consumer" refers to the buyer who is a natural person and who is not acting for professional purposes and/or outside his professional activity;
"Products" refers to the material things that can be appropriated and that are offered for sale on the present Site;
"Professional" refers to the buyer who is a legal or natural person and who is acting within the framework of his professional activity;
"Site" refers to the present Internet site, that is to say www. raillondejouvence.com;
"Company" means the Company Raillon de jouvence, more fully described in Article I hereof; and
"User" means any legal or natural person who uses this Site;
Registration to the Site is open to all legal entities or individuals of legal age and enjoying their full personalities and legal capacities.
Use of the Site is conditional upon registration of a User. Registration is free of charge.
To proceed with registration, the User must fill in all the mandatory fields; otherwise, registration cannot be completed.
The Users guarantee and declare on their honour that all the information communicated on the Site, in particular during their registration, is accurate and compliant. They agree to update their personal information from the page dedicated to them and available in their account.
All registered Users have a login and a password. These are strictly personal and confidential and shall not be disclosed to third parties under penalty of deletion of the account of the registered User in breach. Each Registered User is personally responsible for maintaining the confidentiality of his or her login and password. The Company will not be held responsible for any impersonation of a User. If a User suspects fraud at any time, he or she must contact the Company as soon as possible so that the Company can take the necessary measures to rectify the situation.
Each User, whether a legal entity or a natural person, can only hold one account on the Site.
In the event of non-compliance with the T&Cs/GU, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or definitive deletion of all the accounts created by the contravening User.
Deletion of the account will result in the permanent loss of all benefits and services acquired on the Site.
However, any Orders placed and invoiced by the Site prior to the deletion of the account will be fulfilled under normal conditions.
In the event of deletion of an account by the Company for failure to comply with the duties and obligations set forth in the T&C/GU, the offending User is expressly prohibited from re-registering on the Site directly, through another email address or through an intermediary without the Company's express authorization.
Any Order can only be made when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual cart. The User can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the "Checkout" button.
The User will have to fill in an address, a delivery method as well as a valid payment method in order to finalize the Order and to effectively form the sales contract between him and the Company. The finalization of the Order implies the acceptance of the prices of the Products sold, as well as the terms and conditions and delivery times indicated on the Site.
Once the Order has been placed, the User will receive confirmation by e-mail. This confirmation will summarize the Order as well as the relevant delivery information. The placing of an Order shall constitute the conclusion of a distance selling contract between the Company and the Customer.
The Company shall be entitled to offer the Customer price reductions, discounts and rebates depending on the number of Products available on the Site ordered or depending on the regularity of the Orders, in accordance with the conditions set by the Company.
VI. Products and Prices
The Products that are the subject of the T&Cs/GU are those that appear on the Site and are sold and shipped directly by the Company.
The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale is carried out within the limits of the Company's available stocks. The Company cannot be held responsible for stock shortages or the impossibility of selling a Product that is not in stock.
When a registered User wishes to purchase a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, including all taxes, excluding shipping costs and taking into account applicable discounts in effect on the day of the Order. The price indicated does not include shipping costs, which will be detailed, if applicable, in the summary before placing the Order. If the total cost of the Products is not calculable in advance, the Company will send the Customer a detailed quotation setting forth the formula for calculating the price.
In no event shall a User be entitled to demand the application of discounts no longer in effect on the day of the Order.
VII. Payment Terms
Unless otherwise agreed, all sales are paid in cash at the time of placing the Order.
Depending on the nature or amount of the Order, the Company remains free to require a deposit or payment of the full price when placing the Order or upon receipt of the invoice.
Payment can be made by:
- Bank transfer.
- Credit card via a secure connection.
In the event of failure to pay for the Products in full or in part by the date agreed on the invoice, the Professional Client shall pay the Company a late payment penalty, the rate of which shall be equal to the rate charged by the European Central Bank for its refinancing operation plus 10 percentage points.
The financing operation selected is the most recent on the date of the Order for the provision of Services.
In addition to the late payment penalties, any sum, including the deposit, not paid on its due date by the Professional Customer will automatically produce the payment of a fixed penalty of 40 euros due for collection costs.
In the event of failure to pay for the Products in full or in part by the date agreed on the invoice, the Consumer Client shall pay the Company a late payment penalty, the rate of which shall be equal to the legal interest rate.
No compensation may be made by the Client between penalties for late supply of the Products ordered and sums owed by the Client to the Company in respect of the purchase of Products offered on the Site.
The penalty due by the Customer, Professional or Consumer, is calculated on the amount including tax of the remaining sum due, and runs from the due date of the price without any prior formal notice being necessary.
The Products are delivered exclusively in the following geographical areas:
- Metropolitan France, Corsica, Overseas.
On the European continent:
Delivery in all European countries.
In North America:
- United States.
The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. Products are shipped the same day from Monday to Friday if the order is placed before 2:00 p.m.: see Annex 2
In the event that the 14-day delivery deadline is exceeded, except in cases of force majeure, the Customer may request the termination of the contract by registered letter with return receipt requested, after having enjoined the Company, in the same manner, to make the delivery within a reasonable additional time, and if the Company has not complied.
In this case, the Client will be refunded within 30 days if a payment has already been made.
In the event that delivery is impossible, due to an error on the address indicated by the Client, the Company will contact the Client as soon as possible in order to obtain a new delivery address and any additional delivery costs will be charged to the Client. - during periods of high demand, such as holiday periods,
- for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event beyond its control,
- for events attributable exclusively to the carrier in charge of delivery.
Delivery is made, depending on the Customer's choice and according to the prices indicated on the Site:
- to the address indicated by the Customer at the time of his Order by simple postal service.
For all Sales Orders made through this web site, the Client has the right to make a claim within 14 days of receiving the Products. It is the Client's responsibility to verify the apparent state of the Products upon delivery. In the absence of reservations expressly made at the time of delivery, the Products shall be deemed to be in conformity with the Order.
To exercise this right of complaint, the Customer must send the Company, at the address
email@example.com, a statement in which he/she expresses his/her reservations and complaints, together with the relevant supporting documents (reception slip countersigned by the carrier, photographs. ..) see model retraction slip appendix 1
A claim that does not comply with the conditions described above cannot be accepted.
The Company will repair, replace or refund the Product or its components as soon as possible and at its expense, subject to the physical possibility of repairing the Product or its availability in stock.
X. Consumer's Right of Withdrawal
The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in Article L.121-21-8 of the Consumer Code.
To exercise this right of withdrawal, the Consumer sends a statement to:
The Products must be returned in their original packaging and in perfect condition within 2 days from the notification of the withdrawal to the Company by the Consumer. The direct costs of return remain the responsibility of the Consumer.
The Consumer will be reimbursed for the totality of the fees paid for the placing of the Order within 14 days following the Company's acknowledgement of his declaration of withdrawal.
The reimbursement will be made by the same means of payment as the one used at the time of purchase.
XI. Transfer of risk and ownership
The Company retains a right of ownership over the Products sold until full payment of the price by the Customer.
It may therefore repossess said Products in case of non-payment. In this case, the deposits paid will remain acquired by the Company as compensation.
For Professional Clients, the transfer of risks to the Client takes place as soon as the goods are handed over to the carrier by the Company. For Consumer Customers, the transfer of risk occurs upon delivery or upon collection of the goods from the store when the Customer has chosen in-store delivery.
XII. Legal Warranties
The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below:
Article L.211-4 of the Consumer Code: "The seller is required to deliver a good in conformity with the contract and is liable for defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility."
Article L.211-5 of the Consumer Code: "To be in conformity with the contract, the goods must:
1° Be suitable for the use usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling;
2° Or present the characteristics defined by mutual agreement between the parties or be fit for any special purpose sought by the buyer, brought to the attention of the seller and that the latter has accepted. "Article 1641 of the French Civil Code: "The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the purpose for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would only have given a lesser price for it, if he had known about them. Any Product resold altered, modified or transformed is not covered by the warranty. It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country to which it is delivered.
The Customer shall inform the Company of the existence of the defects within two years. The Company shall have the Products found to be defective rectified to the extent possible. If the Company's liability is found, the warranty shall be limited to the amount paid by the Consumer for the supply of the Products exclusive of tax.
The replacement of the Products shall not extend the warranty period.
The CUSTOMER shall have the right, as a matter of principle, to return or restitute the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay, and no later than fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
The withdrawal period expires fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT.
In the event that the CLIENT has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period shall expire fourteen (14) calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous statement to: 1 bis avenue emile zola 13170 les pennes mirabeau /firstname.lastname@example.org
He may also use the form below:
SELLER's telephone number*:
SELLER's fax number*:
SELLER's e-mail address*:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
Invoice no. :
Purchase Order No.
- Ordered on [____________]/received on [________________]
- Means of payment used:
- Name of CUSTOMER and, if applicable, of the beneficiary of the order:
- Address of the CUSTOMER:
- Delivery address:
- Signature of the CUSTOMER (except in the case of transmission by e-mail)
In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal on the part of the CUSTOMER, the SELLER undertakes to reimburse the totality of the sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's desire to withdraw.
The SELLER will proceed with the refund using the same means of payment that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, this refund will not incur any costs for the customer.
The SELLER may defer the refund until receipt of the good or until the CUSTOMER has provided proof of shipment of the good, whichever comes first.
The CUSTOMER shall, without undue delay and, in any event, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the good to:1 Bis avenue Emile Zola 13170 les pennes mirabeau
This time limit is deemed to have been met if the CUSTOMER returns the good before the expiry of the fourteen-day period.
The CUSTOMER shall bear the direct costs of returning the good.
Condition of the returned good
The PRODUCT must be returned in accordance with the SELLER's instructions and include, in particular, all the accessories delivered.
The CUSTOMER's liability shall only be engaged with respect to the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility to test the PRODUCT but his responsibility may be engaged if he proceeds to manipulations other than those necessary.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following assumptions:
- Provision of goods or services whose price depends on fluctuations in the financial market .
- Supply of goods made to CUSTOMER's specifications or clearly personalized
- Supply of goods likely to deteriorate or expire rapidly
- Supply of sealed audio or video recordings or software that have been unsealed after delivery
- Newspaper, periodical, magazine (except subscription contract)
- Provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering or services related to leisure activities if the offer provides for a specific date or period of performance
- Supplies of goods that by their nature are indistinguishably mixed with other items
- Supply of sealed goods that cannot be returned for health or hygiene protection reasons and which have been unsealed by the CUSTOMER after DELIVERY
- Supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the sales contract, the delivery of which can be made only after 30 days and the actual value of which depends on market fluctuations beyond the control of the SELLER
- Provision of digital content not provided dematerialized if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will thereby lose his right of withdrawal
- contracts concluded at a public auction
Shipping your package
Packages are generally dispatched within the day if ordered before 2pm Monday to Friday after receipt of payment. They are shipped via Colissimo with a tracking number and delivered without signature. Packages may also be shipped via Colissimo Extra with tracking and drop-off without signature. Please contact us before choosing this method of delivery, as it will incur additional costs. Whichever shipment choice you make, we will send you a link to track your package online.
The shipping fees are fixed, so please contact us first.
Shipping costs include preparation and packaging costs as well as postage. Preparation fees are fixed, while shipping fees vary depending on the total weight of the package. We recommend that you group all your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Postage is free for orders over 50 euros within France only.
Boxes are sized appropriately and your items are properly protected.